@article{Danilina2014,
author={Danilina, E.. and Yakovleva, E.Y. and Butova, T.G. and Beloborodov, A..},
title={ Service and quality  of medical services},
journal={Services in Russia and abroad},
publisher={Russian State University of Tourism and Service},
year={2014},
pages={3-12},
volume={8},
issue={8},
}