TY  JOUR
TI  Tendencies of development of the concept of service management: analysis of foreign researches
KW  service management
KW  service
KW  customer satisfaction
KW  customization
KW  social responsibility
KW  risks
KW  tourism
KW  hospitality
KW  tourist product
JO  Services in Russia and abroad
AU  Ilkevich, S..
PY  2015
IS  9
PB  Russian State University of Tourism and Service