@article{Kuznetsova2013process,
author={Kuznetsova, E.. and Morozova, L.. and Trusevich, I..},
title={PROCESS APROACH AS A FRAMEWORK FOR HOTEL QUALITY MANAGEMENT SYSTEM},
journal={Services in Russia and abroad},
publisher={Russian State University of Tourism and Service},
year={2013},
pages={140-152},
volume={7},
issue={9},
}