%0 Journal Article
%T PROCESS APROACH AS A FRAMEWORK FOR HOTEL QUALITY MANAGEMENT SYSTEM
%A Kuznetsova, E..
%A Morozova, L..
%A Trusevich, I..
%K quality management system, process model, business processes
%J Services in Russia and abroad
%D 2013
%N 7
%P 12
%I Russian State University of Tourism and Service