TY  JOUR
TI  PROCESS APROACH AS A FRAMEWORK FOR HOTEL QUALITY MANAGEMENT SYSTEM
KW  quality management system
KW  process model
KW  business processes
JO  Services in Russia and abroad
AU  Kuznetsova, E..
AU  Morozova, L..
AU  Trusevich, I..
PY  2013
IS  7
PB  Russian State University of Tourism and Service