00539naa#a2200169#i#4500001001500000005001700015011001400032100004100046101000800087102000700095200010100102210007000203215001100273608002700284700002300311856003500334EN\\bibl\1049220240511165435.6##a1995-042X##a20150316b2015####ek#y0engy0150####ca0#aRUS##aRU1#aCustomer-oriented approach as a key effectiveness driver of tourism enterpriseseJournal article1#aCHERKIZOVOcRussian State University of Tourism and Serviced2015##a10 с.##aJournal article2local#1aKonovalovagElena 4#aservice-rusjournal.editorum.ru