00658naa#a2200181#i#450# EN\\bibl\17008 20240504043602.6 1995-042X 20170614b2017####ek#y0engy0150####ca RU The impact of service quality on the effectiveness of the hospitality industry Journal article CHERKIZOVO Russian State University of Tourism and Service 2017 12 с. Journal article local Туристско-экскурсионное обслуживание. 71.37 grnti Morozova Lyubov ZEMSKOVA Anastasija A. service-rusjournal.editorum.ru