00536naa#a2200169#i#450# EN\\bibl\4988 20251215014732.1 1995-042X 20141215b2014####ek#y0engy0150####ca RUS RU Service and ergonomics of a hotel or how to survive in a competitive market Journal article CHERKIZOVO Russian State University of Tourism and Service 2014 11 с. Journal article local Kazakova Svetlana service-rusjournal.editorum.ru