00597naa#a2200193#i#450# EN\\bibl\891 20240517011020.5 1995-042X 20131225b2013####ek#y0engy0150####ca RUS RU PROCESS APROACH AS A FRAMEWORK FOR HOTEL QUALITY MANAGEMENT SYSTEM Journal article CHERKIZOVO Russian State University of Tourism and Service 2013 12 с. Journal article local Kuznetsova Ekaterina Morozova Lyubov Trusevich Iryna service-rusjournal.editorum.ru